Meet the Certified Land Rover Technicians in Cincinnati.
The people who service your Range Rover, Defender, or Discovery at Land Rover Cincinnati work on Land Rover vehicles every day, trained through Jaguar Land Rover’s factory program and equipped with factory-approved diagnostic tools.
Who are the mechanics at Land Rover Cincinnati?
Your vehicle is serviced by our team of eight Land Rover service technicians: Rob Irwin, Zach Custer, Cody Hurst, Caylan Wetz, Adam Cassidy, Jake Palmer, Andrew Harsh, and Scott Stehlin. Their work is overseen by Shop Manager Pat Rooney and Service Manager Jayme Fox.
Land Rover technicians at authorized retailers train through Jaguar Land Rover’s factory program, which has four levels culminating in Level 4 Master Technician. That training history follows each technician to every Jaguar Land Rover retailer in the U.S. and Canada, and it is paired with factory-approved diagnostic tools and genuine Land Rover parts.
Who handles your vehicle
From the first phone call to the return drive, each member of our service department has a defined role in your visit.
| Name | Role | What They Do for You |
|---|---|---|
| Jayme Fox | Service Manager | Leads the service department. Direct line: (513) 792-1805. |
| Pat Rooney | Shop Manager | Oversees the technician workshop and workflow. Direct line: (513) 792-1850. |
| Edward Diersen | Master of Service Drive Operations | Manages the service drive where your visit begins and ends. |
| Ed Holzschuh | Service Advisor | Your point of contact for estimates and updates. Direct line: (513) 792-1834. |
| Lee Cromer | Service Advisor | Your point of contact for estimates and updates. Direct line: (513) 792-1824. |
| Anna Horstmann | Warranty Administrator | Coordinates factory warranty claims. Direct line: (513) 792-1827. |
| Rob Irwin, Zach Custer, Cody Hurst, Caylan Wetz | Service Technicians | Diagnose, maintain, and repair Range Rover, Defender, and Discovery vehicles. |
| Adam Cassidy, Jake Palmer, Andrew Harsh, Scott Stehlin | Service Technicians | Diagnose, maintain, and repair Range Rover, Defender, and Discovery vehicles. |
| DJ Scott, Bob Jones, Tim Bennett, Al Morris, Andrey Mincey | Service Drivers | Run our complimentary pick-up and delivery service within a two-hour radius. |
Team roster from our Meet the Team page. Main service line: (513) 792-1800.
How Land Rover certifies technicians
Jaguar Land Rover North America trains retailer technicians in four levels. Each level builds on the last, from core systems to the advanced diagnostics behind Master Technician status.
Certified foundation
Technicians complete required JLR coursework to become Level 1 certified, the entry point for working on Land Rover vehicles at an authorized retailer.
Building specialization
Technicians progress through further JLR courses and assessments, deepening their knowledge of Land Rover systems.
Master Technician
The highest level of JLR technician training, associated with Master Technician status and the most complex diagnostic work.
Training that follows the technician
A technician’s JLR training history follows them to every Jaguar Land Rover retailer in the U.S. and Canada, so their certification record travels with them.
See the work for yourself
Expertise matters most when you can see it. Our technicians share what they find so you can make informed decisions.
Photos and video from your technician
Before work begins, you receive photos and videos of your vehicle directly from your technician. Learn how Tech Video works.
Itemized and approved by you
You receive an upfront, itemized estimate, and we contact you for approval before any additional repairs. Compare typical figures in our maintenance cost benchmarks.
Off-road tips from the shop floor
Read practical guidance from our team in Master Technician off-road advice.
Explore our service resources
Everything you need to plan service with our team.
Put our technicians to work for you.
Schedule service online or call (513) 792-1800. Ask for pick-up and delivery if you are within a two-hour radius of our dealership.
Land Rover technician FAQs
What Cincinnati owners want to know about who services their vehicle.
Are Land Rover Cincinnati’s technicians factory certified?
Yes. Service at Land Rover Cincinnati is performed by certified technicians trained through Jaguar Land Rover’s factory program, using factory-approved diagnostic tools and genuine Land Rover parts.
What is a Land Rover Master Technician?
Jaguar Land Rover trains technicians in four levels. Level 4 is the highest and is associated with Master Technician status, the level of training behind the most complex diagnostic and repair work.
Why choose a dealership technician over an independent mechanic?
Authorized retailer technicians have Land Rover-specific factory training and access to factory diagnostic equipment, genuine parts, and warranty and recall repairs, which are performed at no charge at an authorized retailer.
Can I talk to my technician about my vehicle?
Your service advisor is your main point of contact, and your technician sends photos and videos of what they find so you can see the condition of your vehicle before approving work.
Who should I contact with a warranty question?
Call our Warranty Administrator, Anna Horstmann, at (513) 792-1827, or the main service line at (513) 792-1800.
